A simple “thank-you” (whether verbal or in the form of a hand-written note) goes a long way in making other people feel important and appreciated.
5) Are you respectful of opinions and ideas that are not consistent with yours?
It is important to know how and when to express differences and work toward consensus.
6) Are you punctual?
While this is not as important in some cultures as in the United States, it’s just courteous to let people know if you will be late for a conference call, meeting or other event. It is equally important to let others know if you cannot honor your commitments to submit work deliverables on time.
7) Do you respond to business requests in a timely manner?
It’s not always possible to stop what you’re doing to take on a new project or help a colleague, but getting back to them with an answer is crucial. For example, “John, I’m involved in a priority project now, but I’ll respond to your request within 48 hours.”
8) Do you introduce yourself and the reason for your call to people you contact by phone?
Don’t assume that a person knows or remembers who you are. Always ask if it’s a good time to talk or if would be better to call at another time. The corollary is: do you return calls in a timely manner… especially if your outgoing voice mail message states that you will
9) Make your email messages, letters and other business communications represent you well?
Take the extra time to make sure they are well-constructed, professional and error free.
The truth is, good business etiquettes makes you stand out from the crowd. They speak volumes about you, your character and your professionalism.
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