Entrepreneur. Executive. Technology innovator. Payments expert. Marketer. Ecommerce risk specialist. Consumer behavior analyst. Customer retention veteran.
Monica became an entrepreneur when she was just a teenager, selling her first business before her 20th birthday. During her long and winding career path, she acquired a variety of skills and abilities that have enabled her to become a successful leader and business owner.
Over the years, Monica has had the privilege of creating successful business ventures that capitalized on her ability to analyze and manage risks and develop agile products and technologies. Her current passion resides within the mission to improve ecommerce retention through standardization.
In 2009, Monica launched her latest business venture out of necessity after identifying a void in the market. Created to aid online merchants in their efforts to safeguard sustainable ecommerce growth, this idea grew into a comprehensive and robust solution. With growth rates exceeding all predictions, today Chargebacks911 is noted as one of the industry’s leaders, providing accountable, intelligent solutions with absolutely unrivaled results to retailers.
Currently, Monica serves as COO of Chargebacks911 and CIO of its parent company, Global Risk Technologies. She also co-founded eConsumerServices in an effort to bridge the gap between merchant and customer relations.
Aside from her business ventures, Monica is also an avid advocate for the role of women in IT and business leadership. Additionally, she strives to expand educational opportunities for the youngest members of society through her non-profit organization, Get Paid for Grades.